Why is there no power to my RIVA speaker?

If your speaker is plugged into an outlet, check to see if the battery LED on the back of the speaker is lit up or flashing. Try waving your hand about an inch above the power button on top of the device, the power button should light up for about 3 seconds. If neither of these are happening, double check to make sure that the outlet the speaker is plugged into is functioning. If you know that it is functioning, and you are still unable to turn the device on by pressing the power button on top of the speaker, please contact us for additional support. 

If your speaker is unplugged and won't turn on, it is possible that the battery is not charged. To verify if the battery is charged, first make sure that the battery switch is set to the ON position. As above, try waving your hand 1 inch above the power button on top of the speaker. The power button LED should light up, as well as the battery LED on the back of the speaker. The battery LED on the back of the speaker transitions from green to orange to red, to indicate approximately how much battery life is left on the current charge. If the LED is green, this indicates that the battery has between 60%-100% remaining charge. If the LED is orange, this indicates that the battery has between 30%-60% remaining charge. Finally, if the LED is red, this indicates that the remaining charge is between 0%-30%. When you wave your hand over the top of the speaker, if the LED on the back is showing red, or not coming on at all, it may mean that the battery is completely dead and just needs to be plugged in to charge. 

Additionally, if you have the RIVA Audio app or the RIVA Ground Control app on your iOS or Android device, try plugging the speaker into an outlet, turning on the speaker and then launching the app. The app will tell you at the top center of the screen specifically what percentage the battery is currently charged to. 

If the charge percentage in the app, or the back of the speaker via the battery LED is showing that the battery is charged, but the speaker will still not turn on when unplugged (provided that the battery switch is set to the ON position), please contact us for additional support. 

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