WAND Troubleshooting

How do I perform a factory reset on my WAND speaker?

Press and hold the Play/Pause and << buttons for 3 seconds until the LED ring flashes.

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My WAND speaker isn’t showing up when trying to setup the speaker with the Google Home app, how do I fix this?

• Check to see if the LED on top of the speaker is pulsing white. • If you’re using an iOS device, check your Wi-Fi settings and navigate to the area that says “Setup an AirPlay speaker” to see if the speaker s...

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I’ve setup my speaker through Google Home, but I can’t see it anymore, where is it?

• Check to make sure your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast your internet is currently operating. • It may also be helpful to pow...

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My WAND speaker isn't showing up in my AirPlay settings, how do I fix this?

• Check to make sure that the LED on top of your speaker is pulsing white, and verify that your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast...

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Why am I having trouble seeing or grouping speakers?

If you have a dual-band router capable of both 5GHz and 2.4GHz networks, it could be that some of your speakers or some of your devices may be on different networks. We recommend that you name both of your netw...

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I’m having trouble adding speakers to my network, what can I do?

This may be related to the security settings of your network. In some cases, networks can be setup such that each device that wants to be connected has to have their MAC address whitelisted. For assistance with...

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My WAND speaker isn't showing up in my Bluetooth settings, how do I fix this?

• Make sure that your speaker is in Bluetooth pairing mode. • Press the input button on your speaker until the LED ring turns Blue. It should be pulsing to indicate that it is in pairing mode. • If this does no...

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My WAND speaker isn’t showing up in the Spotify app, how do I fix this?

• Check to make sure your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast your internet is currently operating. • It may also be helpful to pow...

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How do I know if my speakers are too far away from my router?

This can vary depending on your environment. Some walls have thicker reinforcement in them that can cause additional interference, or you may live in an area with a high number of networks that can cause overcr...

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What do I do if my speaker is flashing red-blue-green repeatedly?

The LED flashing red-blue-green indicates that the speaker is currently updating its software. Please allow 5 minutes for it to complete the update, reboot, and reconnect to your network. DO NOT unplug or power...

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