WAND Troubleshooting

I’ve encountered an error, or could not complete setup for my speaker. What can I do?

• Try to repeat the setup once or twice. • If this does not work, try power cycling your router by unplugging it for 20 seconds and plugging it back in. Note: Your internet will be disconnected for a few minut...

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I can’t control the volume on one of my speakers, what do I do?

• Close and relaunch the app that you’re using. • Try adjusting the volume on the speaker itself, and if using a mobile device or tablet with volume rocker buttons on the side, try these as well. • Finally, che...

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How do I adjust the volume for multiple speakers in a group?

You can open the Google Home app to adjust the volume levels of each individual speaker. Tap the icon in the upper right corner to view a list of speakers on your network, then find the speaker(s) you are liste...

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How do I find my group of speakers when using AirPlay?

AirPlay does not support groups of speakers on mobile devices. The only way you can play to multiple speakers via AirPlay is through iTunes, which can be done through a Mac or PC. • Near the top of the iTunes ...

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Why does my favorite app work on an iPhone but not Android (or the other way around)?

• Check to see if the AirPlay or Cast icon is present in the app you’re trying to use. If it is, and it is still not working, it may be due to the way that the app was programmed. • If it is working with the sp...

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Why do I get disconnected randomly when paired via Bluetooth?

Check to make sure that your speaker or music source aren’t trying to connect to another Bluetooth device. For example, if your mobile phone has previously paired via Bluetooth with your car, and you come withi...

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What do I do if some or all of my songs are not showing up when using a USB stick?

This should only happen if the USB stick or the USB port on the speaker is faulty. • Check to see if you can charge your mobile device by plugging it into the USB port. • If the USB port is not charging out to...

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I have a device plugged into the auxiliary input of my WAND speaker, why don’t I hear any sound?

• Make sure that the AUX input is selected on the speaker. This can be done in the WAND app, or by holding the input button on the speaker until the LED ring turns red. • Try increasing the volume on the speake...

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Why can’t I cast music from my favorite app?

This can be due to poor internet connection. • Check to make sure your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast your internet is curren...

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I created a group of speakers, but I can’t see it when playing local content. Where did it go?

Groups created in the Google Home app and currently casting with a music streaming service will not appear in the WAND app.

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