WAND Troubleshooting

Why is my music choppy or cutting out?

• Verify that your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast your internet is currently operating. • It may also be helpful to power cycl...

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When I switch input sources, I don’t hear any sound or I get disconnected, what can I do?

Depending on the type of input you’re switching to, make sure that the connection is solid. • If this is an AUX connection, unplug and plug the cables in again on both ends. • If this is a wireless connection,...

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Why does my music stop playing mid-song?

• Verify that your internet connection is stable. You can visit www.speedtest.net on a device that is on your network to see how fast your internet is currently operating. • It may also be helpful to power cycl...

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Why is the audio not in sync with a video that I’m watching?

This can occur when trying to send the audio to multiple speakers. It is recommended that you use a single speaker when watching a video source.

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Why are some of the songs in my local content library missing?

Depending on how your music files are named and what metadata is present, they may be sorted with the track number first, or with the name of the song first. So, the songs may be there, just not in the expected...

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Why is my ARENA battery not charging?

• Make sure that the battery is installed properly, and that it is not loose at all. • Check to make sure that the protective sticker is not between the pins on the speaker and the battery. • You can also launc...

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I've connected my speaker to my TV but don't hear any sound, what is wrong?

When connecting a WAND speaker to your TV, you may need to go into the audio settings for your TV. Make sure that "stereo" is selected for the type of signal being output, and that Dolby 5.1 is disabled. If a D...

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Why is my Arena not updating to the latest firmware?

If you have determined that your Arena does not have the latest firmware, it may be due to a battery being attached. Try removing your battery and unplugging the power cable from your Arena. Then, reconnect onl...

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