Voice Series Troubleshooting

How do I perform a factory reset on my Voice Series speaker?

How do I perform a factory reset on my Voice Series speaker? Press and hold the Play/Pause and << buttons for 3 seconds until the LED ring flashes BLUE, then let go. After a few seconds, the BLUE light w...

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What do I do if I don’t have internet access?

What do I do if I don’t have internet access? Without internet access, you can still play music via Direct Wi-Fi, Bluetooth, USB Storage, or the AUX input. For multi-speaker setups without internet access, act...

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How do I update my Voice Series speakers’ firmware?

How do I update my Voice Series speakers’ firmware? Firmware updates occur automatically over-the-air for Voice Series speakers, as long as they are connected to a Wi-Fi network with internet access. The updat...

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What if I cannot connect via Wi-Fi?

What if I cannot connect via Wi-Fi? There are two (2) options. First is connect via Direct Wi-Fi (using the Away Mode). Flip the switch on the back of your speakers from Home to Away. LED light ring will turn...

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What if I cannot see my speakers in the Amazon Alexa app?

What if I cannot see my speakers in the Amazon Alexa app? Open the RIVA Voice app. Tap on the refresh icon in the upper right corner. Check to see if speaker appears after refresh. If it does, confirm that the...

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What if I cannot see my speakers in the Spotify app?

What if I cannot see my speakers in the Spotify app? First, turn your source device OFF and the back ON. If this doesn’t resolve the issue, reset the Wi-Fi router by turning it OFF, waiting 30 seconds and then...

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What if I cannot see my speakers via AirPlay?

What if I cannot see my speakers via AirPlay? First, turn your source device OFF and then back ON. If this doesn’t resolve the issue, reset the Wi-Fi router by turning it OFF, waiting 30 seconds and then turni...

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I've connected my speaker to my TV but don't hear any sound, what is wrong?

I've connected my speaker to my TV but don't hear any sound, what is wrong? When connecting a Voice Series speaker to your TV, you may need to go into the audio settings for your TV. Make sure that "stereo" is...

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