Warranty and Service

How long is my RIVA speaker covered under warranty?

Our warranty covers all parts, excluding the lithium-ion battery, for up to two years from the original purchase date. The lithium-ion battery is covered by the manufacturer's battery warranty for one year.

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Is my RIVA speaker warranty still valid?

Your warranty is valid with your original purchase receipt, in original packaging and original condition within two years of purchase (one year for the lithium-ion battery). For more details on our warranty vi...

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How do I arrange a warranty repair for my RIVA speaker?

Please follow these steps to request warranty service: 1. Go to support.rivaaudio.com and search the Knowledge Base for your problem. 2. If you are not able to find a solution to your problem in the Knowledge...

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What information do I need to provide when asking for warranty service?

Please following these steps to request warranty service: 1. Go to support.rivaaudio.com and search the Knowledge Base for your problem. 2. If you are not able to find a solution to your problem in the Knowle...

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What if I received my RIVA speaker as a gift and do not have the original receipt?

We recommend you register your RIVA product as soon as you receive it at nation.rivaaudio.com/register using the product's serial number. If you have registered your RIVA speaker, then we can use this informat...

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I have purchased a RIVA speaker from a friend, is the warranty still valid?

The limited warranty extends only to the original product purchaser and is not assignable or transferable to any subsequent purchaser.

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Where can I get replacement parts?

Please contact RIVA Customer Support at support@rivaaudio.com for replacement parts.

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How can I get support for my RIVA speaker?

For more support information visit support.rivaaudio.com. You may also contact our Customer Support team at support@rivaaudio.com. If you are requiring technical support, please include your serial numbe...

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When will a return credit appear on my credit card?

Once we verify the returned item, RIVA will credit the payment method used to make the purchase. Please allow several days for the refund to be processed. The credit will appear on your account at varying time...

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