Troubleshooting

What do I do if there is no sound or distorted sound on my RIVA speaker?

Check to ensure that… Your speaker is on a solid flat surface The battery has enough power or the DC power supply is plugged in The volume has not been turned down on the speaker unit or your conn...

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Why is there no power to my RIVA speaker?

If your speaker is plugged into an outlet, check to see if the battery LED on the back of the speaker is lit up or flashing. Try waving your hand about an inch above the power button on top of the device, the p...

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I plugged in my phone/tablet to charge through my RIVA speaker, but it's not charging.

Check to see if the BATT ON/OFF button is in the ON position. Make sure the Battery icon LED is not red. A red Battery icon LED means the RIVA speaker has less than 30% of battery power left. Your RIVA speak...

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I wave my hand over my RIVA speaker and nothing happens.

Check to see if the BATT ON/OFF button is in the ON position. Check to see if the battery is charged, and if not, plug into the wall with the provided power supply. Proximity sensing works between 1 to 2 ...

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